In autumn 2023, Teknologiakiinteistöt participated in a customer satisfaction comparison conducted by KTI Kiinteistötieto. The survey examined the satisfaction of premises customers of 23 real estate investment companies with their landlord. 145 of the company's customers responded to the Teknologiakiinteistöt section of the survey.
The share of those recommending Teknologiakiinteistöt increased
59 percent of respondents would actively recommend Teknologiakiinteistöt, compared to the benchmark figure of 44 percent. 32 percent of respondents would passively recommend the company. Nine percent of respondents viewed the company critically.
Teknologiakiinteistöt’s Net Promoter Score, a figure where the percentage of critical respondents is subtracted from the percentage of active recommenders, grew from last year's 48 to 50. In the benchmark material, the average Net Promoter Score was 36.
– We have close relationships with our customers and always strive to respond to our customers' concerns as quickly as possible. Sometimes a customer may also need encouragement in their decision to switch from one type of space to another. However, carefully planned new premises usually turn out to be a dream come true, as was the case for advertising agency SST when the company moved into new premises designed for them in DataCity, says Teknologiakiinteistöt's Account Director Julia Skovbjerg.
The most satisfied customers are found in InfraCity
Overall satisfaction among Teknologiakiinteistöt's customers with the company's operations fell slightly from the 2022 peak of 4.03 to 3.97 last year on a scale of 1–5. In terms of overall satisfaction, Teknologiakiinteistöt ranked eighth in the comparison, with the material's average being 3.92.
Teknologiakiinteistöt's respondents were most satisfied with the company as a landlord, for which they gave an average of 4.05. Respondents gave Teknologiakiinteistöt's premises services a rating of 3.94, which was the second-best result in the entire comparison. The company's premises, in turn, received a rating of 3.92 in the comparison.
For years, Teknologiakiinteistöt's most satisfied customers have been found in ElectroCity, but this time, the lead was taken by InfraCity, completed in 2021, where respondents' overall satisfaction with Teknologiakiinteistöt was a staggering 4.44. As in 2022, respondents in TriviumCity were also quite satisfied with Teknologiakiinteistöt and gave a rating of 4.29. The third most satisfied were respondents operating in ElectroCity, whose rating for Teknologiakiinteistöt was 4.13.
– It is great to hear that customers in InfraCity are satisfied with the new premises. The building has a special focus on good indoor air quality and acoustics, as well as the ability to adjust temperatures and lighting. This year, the B-part of InfraCity will be opened, and our hope is, of course, that satisfaction with the whole will remain at the same high level.
Premises needs remained unchanged
The survey also asked respondents to estimate how their space needs will change over the next two years.
Three percent of Teknologiakiinteistöt's customers thought their need would grow significantly, 30 percent believed it would grow somewhat, 51 percent saw needs remaining the same, and 14 percent estimated that their space needs would decrease either somewhat or significantly. Compared to 2022, the figures remained fairly unchanged, and there were no major differences between Teknologiakiinteistöt's customers and other respondents in the benchmark material.
– The increase in remote work has not really shown up for us as a reduction in space needs. Instead, the shift from a 'cubicle office' to a multi-space office that fosters encounters with cozy lounge areas continues.
At Teknologiakiinteistöt, the modernity of the premises is reviewed regularly together with customers, and the goal is to offer customers, in addition to premises, services that facilitate everyday life and improve the job satisfaction of people working in the premises.
– We meet our customers at least once a year and go through changed premises and service needs. We will increasingly expand our service offering to things other than those directly related to premises. Even now, we organize free 'Tiedepuisto' workouts twice a week for our customers, where our customers' employees get to exercise under professional guidance, concludes Julia Skovbjerg.